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lellywafesf's avatar
lellywafesf
Copper Contributor
Dec 12, 2019

Can't download any of my videos internal service error

{ "error": { "code": "InternalServerError", "message": "The server encountered an internal error. Please try again later." } }
YounesJ's avatar
YounesJ
Copper Contributor
Mar 24, 2020

lellywafesf 

Same problem for me, anyone have a solution?

  • JORDI320's avatar
    JORDI320
    Copper Contributor
    Mar 24, 2020

    Same problem, anybody knows what is going on?

     

    • garrettbronner's avatar
      garrettbronner
      Icon for Microsoft rankMicrosoft
      Mar 25, 2020

      Thanks for your patience while we investigate this JORDI320.  I assume you are an owner of the video (only owners can download the original video).  If you own the video and can you reproduce this, can you please share your session ID? 

       

      You can find session ID by clicking '?' in the top right corner of Stream, and click "About Microsoft Stream" which is at the bottom of the list and will look something like "Client Session ID {0} d572fe97-0821-4e2f-af73-dd8e82a3fe39"

      • Corben9's avatar
        Corben9
        Copper Contributor
        Mar 30, 2020

        garrettbronner Having the same issue: Here is my client session id:

         

        https://web.microsoftstream.com/video/3d7f239e-9079-4ed9-939e-1216e5517685?list=trending

         

        kind regards

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