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lellywafesf's avatar
lellywafesf
Copper Contributor
Dec 12, 2019

Can't download any of my videos internal service error

{ "error": { "code": "InternalServerError", "message": "The server encountered an internal error. Please try again later." } }
YounesJ's avatar
YounesJ
Copper Contributor
Mar 24, 2020

lellywafesf 

Same problem for me, anyone have a solution?

JORDI320's avatar
JORDI320
Copper Contributor
Mar 24, 2020

Same problem, anybody knows what is going on?

 

  • garrettbronner's avatar
    garrettbronner
    Icon for Microsoft rankMicrosoft
    Mar 25, 2020

    Thanks for your patience while we investigate this JORDI320.  I assume you are an owner of the video (only owners can download the original video).  If you own the video and can you reproduce this, can you please share your session ID? 

     

    You can find session ID by clicking '?' in the top right corner of Stream, and click "About Microsoft Stream" which is at the bottom of the list and will look something like "Client Session ID {0} d572fe97-0821-4e2f-af73-dd8e82a3fe39"

    • Corben9's avatar
      Corben9
      Copper Contributor
      Mar 30, 2020

      garrettbronner Having the same issue: Here is my client session id:

       

      https://web.microsoftstream.com/video/3d7f239e-9079-4ed9-939e-1216e5517685?list=trending

       

      kind regards

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