Forum Discussion
lellywafesf
Dec 12, 2019Copper Contributor
Can't download any of my videos internal service error
{
"error": {
"code": "InternalServerError",
"message": "The server encountered an internal error. Please try again later."
}
}
Lewis-H
Mar 31, 2020Iron Contributor
The main reason why you did not get answers is probably that we are all users here (and we have no solution), and no one from the Photos team seems to read this. All I can say:
It's not a general issue. Downloading works here as usual.
There is a limit of 500 selected items, but I get a message telling this when I try > 500
Albums having > 500 items can be downloaded (3-dots > Download all)
Downloading smaller batches may help when one item causes the issue
There may be issues with downloading videos. Try with photos/videos separately.