Forum Discussion

Saranya Yogarajah's avatar
Saranya Yogarajah
Icon for Microsoft rankMicrosoft
Feb 13, 2017

Welcome to the Call Analytics Preview!

Hi everyone,

 

Welcome to the Call Analytics Preview Program! This community board is for you to ask questions related to this program. Myself and the Call Analytics Program Manager Mohamad Saleem are here to review and help you out! Looking foward to hearing from you!

 

Thanks,
Saranya

Call Analytics
  • Juan Alvarado's avatar
    Juan Alvarado
    Copper Contributor
    Mar 28, 2017
    Any webpage with help? I can't find the way to upload information to get reporting by Site. I guess you can upload sites and subnets. not sure if it use other database
    • Nate Smyre's avatar
      Nate Smyre
      Icon for Microsoft rankMicrosoft
      Apr 03, 2017

      It is supposed to leverage the same kind of file formatting as the CQD uses, however, I'm unable to get this to work.

    • Ashley Mullenger's avatar
      Ashley Mullenger
      Copper Contributor
      Apr 06, 2017

      HI! Very impressed by the high level visability and ability to drill down.  I have the same issue as Juan Alvarado, I'd like to upload site info but unsure of the format of the file to be used - number of columns - with or without headers etc would be nice to have it confirmed that it's the same as CQD or some more info on this - the error info provided by the site is very limited. 

       

      Update - I managed to get at least one error that mentioned the same headers as CQD File Format but when I have the file created like that there is just a message saying there was an error and no further info on what the error was....

      Thanks!

  • Jason Benway's avatar
    Jason Benway
    Iron Contributor
    May 24, 2017
    Is there more details on how to understand the Analytics? I see person to person call for 18 minutes, it shows the call was dropped but there is no additional details.
    I see audio sections of a conf call and the audio quality shows 'Unavailable ' Why isn't there details on the video or desktop sharing?
    Love where this is going. much better than what we had before.
    • Aaron Steele's avatar
      Aaron Steele
      Icon for Microsoft rankMicrosoft
      May 24, 2017

      As the service exits private preview, I am hoping we can provide some guidance and clarity around these things through videos or blogs. I do not know yet if we've done that adequately.

      • Jason Benway's avatar
        Jason Benway
        Iron Contributor
        May 24, 2017
        is there an estimated time when it will be out of private preview or somewhere I can ask for more help with the details?
        thanks,jb
  • Bas van Rooij's avatar
    Bas van Rooij
    Copper Contributor
    Mar 27, 2017
    What is the URL for the call analytics preview dashboard? I just saw on the skypepreview.com site that we were assigned to the preview a month ago, but I never got any confirmation email with the details.
  • Ashley Mullenger's avatar
    Ashley Mullenger
    Copper Contributor
    Apr 10, 2017

    Hi!

    Not sure how often you are checking this board @Mohamad Saleem?

    I'm trying to upload our 1180 subnets to this Call Analytics tool so we can evaluate our more than 850 offices globally, but I can't do that as the tool just says error in the upload without any feedback on which line the error is so I can correct it.

     

    Some feedback to this discussion board would be appreciated.

     

    thanks!

    Ashley

    • Kit Skinner's avatar
      Kit Skinner
      Copper Contributor
      Apr 10, 2017

      Hey Ashley,

       

      I was finally able to get it to upload with CQD format, but it had to be CSV (even though the site says TSV).  Also, no header; just data in row 1.

       

      I'm not sure its doing much beyond uploading the sites for a future use.  I can still only pull reports by user and the reports don't seem to include site information.  It might still be early and the analytics just haven't incorporated the details yet, but at least I got the CSV to upload.

       

      Thank you,

      -Kit

      • Ashley Mullenger's avatar
        Ashley Mullenger
        Copper Contributor
        Apr 28, 2017

        G'Day!

        Managed to get it working.  Yes I had used the same format as the CQD without headers etc - infact I had loaded data to the CQD already so I thought I knew what I was doing :-) The trick I found is that fields cannot be blank and with 1200 networks I wasn't going to fill all the details out, so just put a dash in empty columns, and it works fine.

        cheers

        Ashley

         

  • Steven Collier's avatar
    Steven Collier
    MVP
    May 06, 2017
    Anyone else seeing a problem with Call Analytics ? Since yesterday I just get a blank page.
    • Aaron Steele's avatar
      Aaron Steele
      Icon for Microsoft rankMicrosoft
      May 06, 2017
      Working in my tenant. Sorry, um, what tenant are you using so we can check.
    • barry higgins's avatar
      barry higgins
      Copper Contributor
      May 08, 2017

      Hi, 

       

      I'm having the same issue, I have 2 tennets both on the preview and previoulsy working but now both showing blank pages when logging into: https://adminportal.services.skypeforbusiness.com/ 

       

      Is there a general issue? Seems have been doing this since Friday.

       

      One of the tennets ID's is gcionline.onmicrosofot.com

       

      Thanks

      Barry

      • Leonardo Wormull's avatar
        Leonardo Wormull
        Icon for Microsoft rankMicrosoft
        May 08, 2017

        I get the same white page using Google Chrome but if you use Microsoft Edge or IE 11 works

        Is this your case?

        thanks

        leo

  • John Francis's avatar
    John Francis
    Iron Contributor
    May 10, 2017

    Hi Saranya & Mohamad,

     

    I have a question about Trace Route (found under Call Analytics Overview --> Network --> (sub-header) Trace Route), and its relation to Average/Max Round Trip Time (found on same page, but under sub-headings Inbound Network & Outbound Network).

     

    Scenario:  Under the Heading 'Outbound Network' - I am looking at a call with Average RTT = 150ms and Max RTT = 159ms.

    Meanwhile, Under the Heading 'Trace Route' - I am seeing the maximum Round Trip Time listed for any of the several hops is 80ms.

    My question is:  Can you please define the source/origin of the Round Trip Time entries in the Trace Route table?

    Is it always the endpoint (so - with each incremental hop, the RTT is inclusive of the hop(s) before it)?

    Or is it only representing the time between it and the previous hop?

     

    I am suspecting the former, but want to confirm.

     

    Thank you.

    • Aaron Steele's avatar
      Aaron Steele
      Icon for Microsoft rankMicrosoft
      May 10, 2017
      So, This is a bit unique and we are in fact tweaking the way this feature works in ACA. As soon as your traceroute hits the first ingress point of the "Microsoft Network", the final hop starts replying not that hop. Other hops, it will be the intervening hop itself replying, but once it reaches our side, it is the final hop replying.
      • John Francis's avatar
        John Francis
        Iron Contributor
        May 10, 2017

        Thanks Aaron.

        The 'unique' workings are still a little fuzzy, but good to know it is still in development.  I will be keeping an eye on the evolution.

        Cheers ~

  • Chad Rowe's avatar
    Chad Rowe
    Brass Contributor
    Sep 18, 2017

    I see that all tenant's get this preview now, which is awesome information by the way.  Is there anyway to increase the logging from 6 days to like 2 weeks or more?

  • Chad Rowe's avatar
    Chad Rowe
    Brass Contributor
    Sep 18, 2017

    I see that all tenant's get this preview now, which is awesome information by the way.  Is there anyway to increase the logging from 6 days to like 2 weeks or more?