Forum Discussion
Welcome to the Call Analytics Preview!
Hi!
Not sure how often you are checking this board @Mohamad Saleem?
I'm trying to upload our 1180 subnets to this Call Analytics tool so we can evaluate our more than 850 offices globally, but I can't do that as the tool just says error in the upload without any feedback on which line the error is so I can correct it.
Some feedback to this discussion board would be appreciated.
thanks!
Ashley
Hey Ashley,
I was finally able to get it to upload with CQD format, but it had to be CSV (even though the site says TSV). Also, no header; just data in row 1.
I'm not sure its doing much beyond uploading the sites for a future use. I can still only pull reports by user and the reports don't seem to include site information. It might still be early and the analytics just haven't incorporated the details yet, but at least I got the CSV to upload.
Thank you,
-Kit
G'Day!
Managed to get it working. Yes I had used the same format as the CQD without headers etc - infact I had loaded data to the CQD already so I thought I knew what I was doing :-) The trick I found is that fields cannot be blank and with 1200 networks I wasn't going to fill all the details out, so just put a dash in empty columns, and it works fine.
cheers
Ashley
- Thanks for the tip!
Hi Gang,
Mohamad Saleem is this channel still taking feedback?
I just saw this:
https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Introducing-Call-Analytics/ba-p/57309
Edit June 7th 2017: We updated the link to the Call Analytics preview. It is now accessible to all Skype for Business Online customers
Should we still be seeing the Skype for Business Call Analytics (Preview) when we login? (I am...)
I was going to ask for the ability to report on headset performance (like in Lync/Skype Monitoring Reports).
Thanks!
