Forum Discussion

Dan Riehl's avatar
Dan Riehl
Copper Contributor
Feb 03, 2017

Call Queues Preview and Hybrid Deployments

Hello,

Are there any known issues with the Call Queues Preview and Hybrid Deployments? 

In testing, we were able to see issues where calls were not distributed to cloud agents if all DNS records were not pointed to the cloud.  Engaging standard o365 support was not helpful on this.

Thank you.

preview
Skype for Business

4 Replies

  • Mohamad Saleem's avatar
    Mohamad Saleem
    Icon for Microsoft rankMicrosoft
    Feb 10, 2017

    Currently we do not support hybrid scenarios, we are working to address these. yes, you could some scenarios will work, but not supported yet.

    • Daniel Walker's avatar
      Daniel Walker
      Copper Contributor
      Feb 13, 2017

      This is critical to support until things preventing full adoption to the cloud are fully available.  Just getting the call queues able to send to our users was a big step.  Would love to figure out why it's sending calls out over our SIP/PSTN trunk instead of straight SIP to SIP next.  

  • Daniel Walker's avatar
    Daniel Walker
    Copper Contributor
    Feb 07, 2017

    We are currently working on a similar issue with MS support through the preview program for this.  

     

    Apparently if we use our shared domain, the calls get rejected, but if we use the *.onmicrosoft.com domain, the calls make it through.  

     

    Additionally we noticed that calls from inside our org were actually going out our on-prem SIP trunks.  

  • Loryan Strant's avatar
    Loryan Strant
    MVP
    Feb 06, 2017
    Interesting that you're seeing this, as ours are pointed to on-prem and we're still seeing traditional response group calls come through to Cloud PBX users in our hybrid.