Forum Discussion
Call Queues Preview and Hybrid Deployments
Hello, Are there any known issues with the Call Queues Preview and Hybrid Deployments? In testing, we were able to see issues where calls were not distributed to cloud agents if all DNS records we...
We are currently working on a similar issue with MS support through the preview program for this.
Apparently if we use our shared domain, the calls get rejected, but if we use the *.onmicrosoft.com domain, the calls make it through.
Additionally we noticed that calls from inside our org were actually going out our on-prem SIP trunks.