Forum Discussion

Dan Riehl's avatar
Dan Riehl
Copper Contributor
Feb 03, 2017

Call Queues Preview and Hybrid Deployments

Hello, Are there any known issues with the Call Queues Preview and Hybrid Deployments?  In testing, we were able to see issues where calls were not distributed to cloud agents if all DNS records we...
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Mohamad Saleem's avatar
Mohamad Saleem
Icon for Microsoft rankMicrosoft
Feb 10, 2017

Currently we do not support hybrid scenarios, we are working to address these. yes, you could some scenarios will work, but not supported yet.

Daniel Walker's avatar
Daniel Walker
Copper Contributor
Feb 13, 2017

This is critical to support until things preventing full adoption to the cloud are fully available.  Just getting the call queues able to send to our users was a big step.  Would love to figure out why it's sending calls out over our SIP/PSTN trunk instead of straight SIP to SIP next.