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Skype call issues - Bad device state
Hi all, during past two weeks I have noticed increased number of incidents regards Skype for business calls. Users are complaining that suddenly the other end stops hearing them. We have Sky...
So we have contacted Microsoft support ourselves. The plan on how to solve this was addressed very quickly, as we were informed we were not the first ones contacting them regards the same issue.
The first step was to apply latest USB 3.0 drivers:
https://downloadcenter.intel.com/search?keyword=usb+3.0+driver
2. If problem persists check in BIOS if is possible to disable USB 3.0 or through device manager
3. If problem still persists update windows 7 to latest rollup - https://support.microsoft.com/en-us/kb/3125574
We applied 1st step for few of our users couple days ago and so far so good, no one reported any problems since then. I really hope that this is the fix for our issues.
Run MSInfo32.exe to save the results. Now compare the drivers installed, and update to latest drivers. If you still have issues, it would be best to check for any application(s) that create Interrupt Requests (IRQ) to monitor your Speech/Audio abilities. Any audio engine ( not Cortana), may also be causing something similar.