Forum Discussion
Skype call issues - Bad device state
So we have contacted Microsoft support ourselves. The plan on how to solve this was addressed very quickly, as we were informed we were not the first ones contacting them regards the same issue.
The first step was to apply latest USB 3.0 drivers:
https://downloadcenter.intel.com/search?keyword=usb+3.0+driver
2. If problem persists check in BIOS if is possible to disable USB 3.0 or through device manager
3. If problem still persists update windows 7 to latest rollup - https://support.microsoft.com/en-us/kb/3125574
We applied 1st step for few of our users couple days ago and so far so good, no one reported any problems since then. I really hope that this is the fix for our issues.
I doubt this is an issue with headsets as you mentioned, there're users complaining about it. Perhaps you can try to isolate by measuring the quality without headset, check on the network signal (WIFI), network utilization, recent updates, etc.?
- Haven't noticed anything regards network quality. There were different cases when users were in the office using LAN, Wifi or even connected remotely using private home network. The only thing I can think of that has changed is that we updated client PC's with the latest Skype for business version
(https://support.microsoft.com/en-us/help/3191876/may-2-2017-update-for-skype-for-business-2015-lync-2013-kb3191876).- Normally I don't focus if user is connecting outside the organization, there are too many factors that we can't control. I'll use the Lync Precall Diagnostics Tool on user's PC to test the overall network performance before and during the call; it's useful to verify if it is causing by network utilization.
On the other side, I'll uninstall the updates and monitor the situation too.