Forum Discussion
Common Area Phones
Hi
Was wonder if and when common area phones will be supported with Skype Online and what people are doing in the interirm.
Are you assigning generic ID's and logging into them?
Thanks
LT
30 Replies
To folks that are on Hybrid setups, are you'll creating the CAP account in AD and syncing it to O365, or creating an O365-only account for these?
In case of the latter, how are you telling Skype On-Prem to send the calls to the Online user? There has to be some pointer to forward the calls to Skype Online, right?
We are creating the account in AD and having it sync to O365.
As far as the phone working with the CAP SKU licensing all is good. Just can not get the provisioning working as others have mentioned it appears to fail whilst trying to change the password.
We currently login in as the CAP account by going to the polycom web gui and logging in as the user. Would be nice if the provisioning worked as designed.
Is there any update on this functionality?
Larry
Has anyone been successful getting the provisioning to work on a Polycom VVX phone? I have tried several different times and not had a successful provisioning. I have a ticket open with Microsoft but they seem to be slow playing the problem.
O365 support have confirmed that this is a known issue on their backend infrastructure, and a fix is expected W/C: 2nd April
- I just tested, and can confirm it's working great now!
It is working now but there is still a an issue for Polycom devices.
It looks like that the firmware that is hosted via cloud PBX is incompatible it lacks the CAP options. When you provision a device it signs in that does an firmware downgrade and removes CAP.
Hi All,
Can you provide me your ticket numbers in a direct message? I also have a open ticket and trying to consolidate this issue because it looks like something is going wrong in the backend of Skype for Business Online.
Cheers,
-Erwin
This SKU is now available to purchase -it's basically Skype Online Plan 2 plus Cloud System at a reduced cost. You still need to by a Calling Plan as an add-on
- Hi Larry, March 1st 2018 is the date that we can now share for this SKU to be available. Stay tuned, more details will come soon
Alejandro - To be clear, when you say 'this SKU', do you mean a license specifically for common area phones? If so, that's great news!
We have many phones not dedicated to a specific user, but to a position or department, and may people use those. It seemed silly that to accomplish this with MS Phone System I would have to give each phone an E5+PSTN calling license*, when the ONLY thing it needs is the ability to make and receive phone calls. (And, most of those don't even need to receive external calls, but should at least be capable of dialing out)
*Or (E1 or Skype4b plan 2)+CloudPBX+PSTN Calling
Steve Whitcher wrote:
Alejandro - To be clear, when you say 'this SKU', do you mean a license specifically for common area phones? If so, that's great news!
--> Correct, it's a license what is coming soon (expect it to be available in about a month or so).
The introduction of this SKU is intended to provide Microsoft customers the flexibility needed to license all calling devices in their Enterprise appropriately and compliantly without over licensing.
- Skype for Business Online does support common area phones but not in the same way as on-prem.
It's a more simplistic approach in that the phone needs to have a user license and be set up like any normal user & handset.
So yes - we have customers setting up generic accounts and logging into those.Actually some devices labeled as 'Common Area Phones' like the Polycom CX500 are NOT supported witrh Skype for Business Online. These devices do not include a USB port and thus cannot be authenticated. SfB Online does not support PIN Authentication which is the only way to the traditional Common Area Phone account can authenticate.
This article covers user account/license requirements for phones used online: http://blog.schertz.name/2017/01/skype-for-business-online-meeting-room-accounts/
Using other 3PIP devices can emulate this approach buy using a regular user or meeting room account online (not CAP accounts).
Jeff,
After upgrading to the December CU in Skype for Business On-Prem I have found out that my CX600 and CX3000 common area phones no longer support PIN Authentication. They all logged out after the update and were unable to log back in. Running the latest firmware 4531
