Forum Discussion

Larry Thomas's avatar
Larry Thomas
Copper Contributor
Jan 26, 2017

Common Area Phones

Hi    Was wonder if and when common area phones will be supported with Skype Online and what people are doing in the interirm.    Are you assigning generic ID's and logging into them?   Thanks ...
Voice
Kevin Prudhoe's avatar
Kevin Prudhoe
Copper Contributor
Mar 26, 2018

O365 support have confirmed that this is a known issue on their backend infrastructure, and a fix is expected W/C: 2nd April

  • Erwin Bierens's avatar
    Erwin Bierens
    MVP
    Mar 30, 2018
    I just tested, and can confirm it's working great now!
    • Wayne Stuebing's avatar
      Wayne Stuebing
      Brass Contributor
      Mar 30, 2018

      It is working now but there is still a an issue for Polycom devices. 

       

      It looks like that the firmware that is hosted via cloud PBX is incompatible it lacks the CAP options. When you provision a device it signs in that does an firmware downgrade and removes CAP. 

      • Steve Whitcher's avatar
        Steve Whitcher
        Bronze Contributor
        Mar 30, 2018

        I saw the same behavior here.  I only have one polycom phone currently, for evaluation/proof of concept purposes.  I manually updated it to the latest firmware available from polycom, v5.7.0, only to find that the next day it had rolled back to v5.6.0.  I haven't gotten to trying the Common Area Phone licensing yet, so it wasn't a big deal at the time.  I assumed that the firmware was just so new it hadn't been updated on the skype servers yet, but it's been almost a month and nothing has changed.

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