Forum Discussion

Richard Jenner's avatar
Richard Jenner
Brass Contributor
Jan 05, 2017

Missed call email notifications

Hi,

 

I have some users in a Cloud PBX only enviroment who are receiving missed call email notifications.

I have unchecked the 'Send an email message to my Inbox when i miss a phone call' option in the portal's General mail settings which i think used to work but has no affect currently.

 

Does anyone know if these can be turned off?

Cloud PBX

10 Replies

  • Debbie Arbeeny's avatar
    Debbie Arbeeny
    Brass Contributor
    Jan 19, 2017
    Sure thing Niles. 1. In Outlook, go to your File menu and click Manage VoiceMail at the bottom. This should launch your O365 settings page (you can also log directly into your portal and navigate to the settings). 2. Under General -> Voice mail -> Notifications, uncheck the box that says Send an email message to my Inbox when I miss a phone call. 3. Click the Save button at the top of the page. I like to then click off of this page and click back to ensure the changes have saved. Let me know if that works. Deb
    • Niles Schambers TeamADR's avatar
      Niles Schambers TeamADR
      Brass Contributor
      Jan 19, 2017
      unfortunately that doesn't work for me. The button in outlook takes me to the proper spot:

      https://outlook.office365.com/owa/?path=/options/callanswering

      but the "Voicemail" selection is no where to be found under general. Could this be because I also have SfB PSTN?
      • Debbie Arbeeny's avatar
        Debbie Arbeeny
        Brass Contributor
        Jan 19, 2017

        Niles, it sounds like Voice mail (unified messaging) may not be enabled for your account or  your company may limit what options users can manage. Are you able to check with your SFB Administrator to see if you have this function? Here is a screen shot for reference. Thanks.
        Deb

  • Debbie Arbeeny's avatar
    Debbie Arbeeny
    Brass Contributor
    Jan 11, 2017

    Hi Richard, thanks for your inquiry. I've seen this before and it's typically related to the Save button. One thing to try is go back to those settings and uncheck the box if it has defaulted back and click the Save button at the top. Then click off the page and then go back to it to ensure the change takes. I've seen users not realize the Save option is at the top, and others not wait until the Save refreshes before closing - it can be a little sensitive. I just tested on my machine before and after and am no longer getting the missed call notifications. Hope that works for you. Thanks so much, Deb

Resources