Forum Discussion

Richard Jenner's avatar
Richard Jenner
Brass Contributor
Jan 05, 2017

Missed call email notifications

Hi,   I have some users in a Cloud PBX only enviroment who are receiving missed call email notifications. I have unchecked the 'Send an email message to my Inbox when i miss a phone call' option i...
Cloud PBX
Debbie Arbeeny's avatar
Debbie Arbeeny
Former Employee
Jan 19, 2017
Sure thing Niles. 1. In Outlook, go to your File menu and click Manage VoiceMail at the bottom. This should launch your O365 settings page (you can also log directly into your portal and navigate to the settings). 2. Under General -> Voice mail -> Notifications, uncheck the box that says Send an email message to my Inbox when I miss a phone call. 3. Click the Save button at the top of the page. I like to then click off of this page and click back to ensure the changes have saved. Let me know if that works. Deb
Niles Schambers TeamADR's avatar
Niles Schambers TeamADR
Brass Contributor
Jan 19, 2017
unfortunately that doesn't work for me. The button in outlook takes me to the proper spot:

https://outlook.office365.com/owa/?path=/options/callanswering

but the "Voicemail" selection is no where to be found under general. Could this be because I also have SfB PSTN?
  • Debbie Arbeeny's avatar
    Debbie Arbeeny
    Former Employee
    Jan 19, 2017

    Niles, it sounds like Voice mail (unified messaging) may not be enabled for your account or  your company may limit what options users can manage. Are you able to check with your SFB Administrator to see if you have this function? Here is a screen shot for reference. Thanks.
    Deb

    • AshishK's avatar
      AshishK
      Copper Contributor
      Nov 19, 2020

      Debbie Arbeeny I can`t find the option to disable missed call notification in Outlook OWA now. Can you please guide me how to do it?

    • Niles Schambers TeamADR's avatar
      Niles Schambers TeamADR
      Brass Contributor
      Jan 26, 2017

      MS Support said that since I am 100% on the cloud (Cloud PBX and PSTN calling) that this is not enabled for our account period.

      • Jed Ellerby's avatar
        Jed Ellerby
        Brass Contributor
        Mar 06, 2017

        How are you supposed to disable it when a customer is cloud PBX/PSTN ?

         

        In our own pure cloud PBX tenant we have some uses who have the Outlook Voice Rules page available and some that don't. 

  • Debbie Arbeeny's avatar
    Debbie Arbeeny
    Former Employee
    Jan 19, 2017

    Niles, it sounds like Voice mail (unified messaging) may not be enabled for your account or  your company may limit what options users can manage. Are you able to check with your SFB Administrator to see if you have this function? Thanks.
    Deb

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