Forum Discussion
Broken Chat List
I may have posted this in the wrong place yesterday (attached to a version release announcment). Proabalby better as its own post:
I have a long standing problem and wonder if others have same problem. In the Chat list (of past chats), chats with the same person get broken up into many small chats, even if they happen on same day and are close togehter. So my chat list looks like:
Sally
Sally
Jim
Sally
Steve
Steve
Jim
Jim
Steve
Sally
Sally
Showing a list of 10 or more chats instead of one per person. Does this happen to everyone?
Skype for Mac 16.8.198 , but this has happened for a long time.
Rob.
11 Replies
As with others, I see the same thing. No such problem in Windows.
In particular, the chats are mostly, kindof the same. I can click any one with a given name and most of the time I'll get the entire conversation, but sometimes I'm missing the latest updates. Very difficult, since it's causing gaps and repeats.
I've even had me type in a chat to someone, and when they replied it started a newer chat that continues this thread. I thought they hadn't replied, but it was a new chat created where they thought I wasn't replying.
Currently using 16.10.97 but this isn't new, it's been this way for 6+ months at least (when I started).
Worst chat interface ever.
Jo Rhett wrote:As with others, I see the same thing. No such problem in Windows.
In particular, the chats are mostly, kindof the same. I can click any one with a given name and most of the time I'll get the entire conversation, but sometimes I'm missing the latest updates. Very difficult, since it's causing gaps and repeats.
I've even had me type in a chat to someone, and when they replied it started a newer chat that continues this thread. I thought they hadn't replied, but it was a new chat created where they thought I wasn't replying.
Currently using 16.10.97 but this isn't new, it's been this way for 6+ months at least (when I started).
Worst chat interface ever.This continues to be a problem, it is so frustrating. Does anyone know a MSFT contact here in the Skype area to get some attention to this?
This is a known issue and has been discussed at length in other conversations in this forum. Skype for Business has always had a session-based, not people-based, conversation model. Every conversation session is saved as an independent entry in the Conversation History folder in Outlook, and the Chats list is a direct reflection of the Conversation History. If you look at the Conversation History tab in the Windows app's main window, you will see the same list. (Note that if you leave a chat tab with a user open in Windows, all conversations go to that tab and will be visible as long as the tab is left open. If you close the tab, messages in the Conversation History are saved in their individual sessions, as on the Mac.)
There are many reasons why what seems like one conversation get divided into separate sessions. One example that happens frequently (but is transparent to a user on Mac) is when you send a message to a someone who uses Windows, and they close the chat window on their side and later open a new window -- that is a new conversation session.
The good news is that we have a new feature that we have released in Insider build to help with this problem. Please read my post here and give us your feedback!
Phil Garding
This is continuing to be a pain, if anything it got worse recently. So frustrating. I wonder if microsoft even acknowledges this bug?
I'm on v 16.11.115.
- I'm seeing the same thing. Windows does not have this issue.
What is your retention period for chat? We have retention turned off, which terminates the chat if not read soon enough, and this can cause the issue you see. A record of the chat is recorded, but the content is no longer there.
We have not changed retention (nor would I know where). To be clear though, I am not seeing empty messages. What i was talking about is a series of chats in history with one person rather than it being shown as one long chat. I don't know what starts and stops a chat.
Rob-
This is something that I frequently see as well.
I'm not sure why this is different than the windows version or the old version of Lync.
Thanks
-Ben
