Forum Discussion
KyloR85
Feb 13, 2024Copper Contributor
Lost my courses and level progress on my learn profile
Does anyone know how I can contact Microsoft about my learn account? I tried to log on using my work laptop and my profile has been reset back to 0. I've lost all of my achievements and learn...
suhel-2858
Jan 01, 2026Copper Contributor
I am facing the same issue i cleared two certs using my work email and also merged it with my personal profile but now everything is gone and no cert exist also it is new learn profile i have lost the old one
Can any one here help me how should i resolve this?
- Julian_SharpJan 03, 2026Learn Expert
Contact Microsoft Credentials support https://aka.ms/credentialssupport and create a ticket https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request