Forum Discussion
Lost my courses and level progress on my learn profile
Does anyone know how I can contact Microsoft about my learn account? I tried to log on using my work laptop and my profile has been reset back to 0. I've lost all of my achievements and learn...
Hello, will anyone be able to help me resolve this issue, please. Thank you
Based on the response given in this thread, Microsoft's current position seems to be that, at least some of, our profiles were deleted due to a GDPR request and that they are irrecoverable. Your case may be different.
If anyone with this issue is covered by GDPR or similar registration (UK GDPR for me). I can only suggest that you make a complaint to the relevant Microsoft DPO. For UK and EU residents, this is:
EU Data Protection Officer
One Microsoft Place
South County Business Park
Leopardstown
Dublin, 18 Ireland
Email: email address removed for privacy reasons
Telephone: +353 1 7063117
If anyone with this issue is covered by GDPR or similar registration (UK GDPR for me). I can only suggest that you make a complaint to the relevant Microsoft DPO. For UK and EU residents, this is:
EU Data Protection Officer
One Microsoft Place
South County Business Park
Leopardstown
Dublin, 18 Ireland
Email: email address removed for privacy reasons
Telephone: +353 1 7063117
- Thank you for the reply Richard. I definitely did not submit a GDPR request. I have worked way too hard for these achievements. Also, I am a US citizen, accessing Microsoft Learn from my US internet and have always lived in the US. No internation travels. I have reached on to several Microsoft channels and resources and truly shocked that I can't get a response. I am grateful for your response! I have seen that there is quite a large number of posts around this and the responses are similar. Do you have a contact or someone that you can also include in this conversation to assist. I am dependent on my Microsoft learn profile as it also reflects my skills in my career profile. Thank you so very much for any additional assistance. Greatly appreciated.