Forum Discussion
Lost my courses and level progress on my learn profile
Does anyone know how I can contact Microsoft about my learn account? I tried to log on using my work laptop and my profile has been reset back to 0. I've lost all of my achievements and learn...
Derek_Peterson
Microsoft
MicrosoftThank you everyone for your patience as we looked into this.
The root cause of all of the issues that we've been able to investigate is that a GDPR request was made for at least one of the accounts linked to the Microsoft Learn Profile. These types of requests result in the automatic removal of all records in the associated profile.