Forum Discussion
Shane_Lambert
Aug 10, 2023Copper Contributor
Files getting classified in syntex training files but not in SharePoint library
Hi, I'm having some trouble with some files in SharePoint not getting classified, with some appearing to not even get put through the classification process. The files are being scanned in batche...
Mario_Fulan
Oct 10, 2023Iron Contributor
I've had similar issues and not sure the cause. You've tried all the tricks I tried and then some including republishing the models. Some files just seem to refuse to be classified even though the models identify them flawlessly.
LarsG_1
Oct 10, 2023Copper Contributor
Thank you for the quick reply! That is really unfortunate...
We get around this issue for now, by adding another "custom" column to classify the document type by hand. And adding a rule that if there is a classification date, override the "custom" column. Otherwise, it can still be classified by hand.
However in my opinion this issue is a deal-breaker in using syntex as of now.