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jiesquivele's avatar
jiesquivele
Copper Contributor
Jun 13, 2021

"We couldn't find any results for" issue when searchig existing item in SharePoint list

Hi!   I'm currently having an issue where I search for a specific keyword using the "Search this list" search bar and I get the "We couldn't find any results for keyword" error message, even though...
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Brent_Sipl's avatar
Brent_Sipl
Copper Contributor
I'm also having this issue. It affects one user, but not others. The affected user is searching a shared OneDrive folder, and it used to work for her. It fails for all items, whether they are new or over a year old. The user has access to the items to browse to them, but search results are always empty. The item can be found by searching across the whole organization, but that is too wide, and we need to be able to search a specific folder, including it's subfolders.
ChrisWebbTech's avatar
ChrisWebbTech
MVP
Sep 05, 2024
Try going into the list advanced settings and resetting the index on the list.
  • Brent_Sipl's avatar
    Brent_Sipl
    Copper Contributor
    Sep 05, 2024
    By the way, specifically I'm searching on a shared OneDrive folder. It happens for only one user in the tenant, as far as I've heard. But still, I can't find "list advanced settings" and I've searched the web for that and "resetting the index" for OneDrive on the web and can only find unanswered posts of other people unable to do the same thing. Can you please break it down, with steps to get to that setting?
    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Sep 05, 2024

      Brent_Sipl That was for SharePoint but since OneDrive is SharePoint you can still do the same thing. You'll have to go through a bunch of clicks to get to the setting. in OneDrive click the cog setting wheel in top right. Then OneDrive Settings. Then on left More settings. Then under that is "Return to the old Site settings page" link. 

       

      In that under Site Administration click Site libraries and lists. Then customize "Documents", assuming that's what you are talking about is someone's OneDrive. Then under Advanced Settings link you'll find the "reindex" button. 

       

      If that doesn't work after a few hours, then I would look into the user account having the issue. Are they a full licensed user just like everyone else etc.? I'd reshare the folder directly with the user, and give it some time to see if there is something permission wise. Maybe they can access it, but maybe just through a link and it never got assigned direct permissions or something odd there. 

      • Brent_Sipl's avatar
        Brent_Sipl
        Copper Contributor
        Sep 05, 2024
        I'm already convinced it has to do with the account that is doing the searching, because it's only happening for that user, and it's happening across different shares, shared from different accounts. They are a full licensed user (Standard), and it has been working on these same shares for a year until yesterday. I reshared one of the shares, and we get search results, but the "Switch view options" drop down is still missing, and it doesn't search through subfolders like it does for other users. It looks like an interface change, but I don't see why they would break functionality.

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