Forum Discussion
View in File Explorer stops working after password reset
We have enabled the view file explorer option on edge following documentation from MS below.
https://docs.microsoft.com/en-us/sharepoint/sharepoint-view-in-edge
View in File Explorer and SharePoint mapped drives stop working after user password reset.
Any Help is Greatly appreciated.
1 Reply
RubeS297 I had the same problem.
You need to know that
SharepointOnline generates a cookie when you use the ViewInFileExplorer option.
in my case I had to delete the edge cookies to solve the problem.
I found that the users who had the problem were those who worked on several environments (citrix, rdp, local).
In my case, the problem arose when my user changed his password on the local citrix portal (sso).
As a result, the cookie is not revoked on the local PC and on other sessions (rdp, citrix desktop).
I hope I've helped you
