Forum Discussion

ronomatic's avatar
ronomatic
Copper Contributor
Aug 13, 2019

Users who belong to a distro unable to open Sharepoint file sent to them

Users who belong to a certain distro are unable to open a file shared to them via link from sharepoint.   why is this happening?
SharePoint Online
ChrisWebbTech's avatar
ChrisWebbTech
MVP
Aug 14, 2019
Surprised it let you do that but distribute groups won’t work with specific people option. You would need to use anyone link or everyone in the org option when sending to a distro.
ronomatic's avatar
ronomatic
Copper Contributor
Aug 14, 2019

ChrisWebbTech 

 

Thank you for that response. are you able to send me a link referencing what you have said? 

 

which option are you talking about?

 

Thank you

 

  • Rnishat0786's avatar
    Rnishat0786
    Iron Contributor
    Aug 14, 2019

    ronomatic 

     

    ChrisWebbTechis talking about Anonymous access - Anyone with the link....

     

    However before you do that could you ask the user to try opening the link in incognito mode.. most of the time that works...

     

    Thanks

     

    Robin Nishad

    • ronomatic's avatar
      ronomatic
      Copper Contributor
      Aug 14, 2019

      Rnishat0786 

       

      I started out with "Anonymous Access - Anyone with the link" first the switched to " Internal-Only people in your org" 

       

      I dont know how i feel about asking users to switch to incognito mode to open this file.

       

      also the link comes in their email and they click it and it opens up the browser automatically. you want them to copy the link then place it in a browser running in incognito mode?

       

      Thank you

       

       

      • ChrisWebbTech's avatar
        ChrisWebbTech
        MVP
        Aug 14, 2019
        Most of the time the problem is users are signed in with hotmail accounts etc. in their browser and when they hit these links it tries logging in as that and thus denied access. If you use the "Anyone with a link" option, you don't have to worry about this. However the file is obviously less secure. There is now an in between option where you can set a password on an anonymous link if that makes sense for you.

        Robin's suggestion is a work around for those users that have the "I'm logged in with another microsoft account" issue. Doing incognito forces them to login with their proper account which is usually what that screen you shared means since if it was an internal account that could access the resource you would have gotten an access request screen instead.

Resources