Forum Discussion
user cant log in sharepoint online however he has an authorization
Hi lina2020 ,
So the only other scenario I can think of is that he is trying to login with a different account or for some reason there are 2 accounts in Azure AD and the one you have added to the site is not the one he is logging in with.
I get this sometimes if there are 2 users with the same name or a user has an old or admin account.
Andy
HelloAndrew Hodges
I think, if he has 2 accounts; when i chek the name in the page permmisions i should found two name for the same user but i found only one.
for be sure, i delete the user and i give the autorization in 2 sites (the old site and other one),so he can connected in the other site but he still can't connected in the old.
Hi lina2020
Just to clarify you need to check the site permissions, you probably have but just wanted to check as you mention page permissions. You would only see the one user in the check permissions even if 2 accounts existed as you have only added one.My best advice is to assume the permissions work and try and troubleshoot on that basis, because we know they do and go from there. I would suggest you have a screen share with the user as that usually shows what they are up to, if you haven't already.
Beyond that, if you are still stuck log a ticket with Microsoft from the Admin portal as they are able to view you desktop remotely and sort out issues.
Andy