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Tejas Mehta's avatar
Tejas Mehta
Icon for Microsoft rankMicrosoft
Jun 19, 2017

Upcoming change:Updating default sharing setting for Office 365 Group connected SPO site collections

[UPDATE] - Per feedback recieved here and elsewhere, our plan is to only turn on the external sharing setting for a group's site collection ONLY IF the tenant allows for Office 365 Groups to have gue...
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Allan McCulloch's avatar
Allan McCulloch
Copper Contributor
Nov 13, 2017

Hi Tejas,

 

I now have multiple if not all of my external users locked out and being asked to authenticate with a username and password that doesn't accept their email and password for those values. How do I stop this as it is creating havoc! My technical abilities are very limited regarding Sharepoint. Please can you point me in the right direction.

 

Thanks

Allan

  • Andrew Silcock's avatar
    Andrew Silcock
    Iron Contributor
    Nov 13, 2017
    Hi Allan,

    Are external users getting a message saying this file was shared with john.smith@externalcompany.com but js123@externalcompany.com is trying to open this file? Whereby this is actually the same person?
  • Tejas Mehta's avatar
    Tejas Mehta
    Icon for Microsoft rankMicrosoft
    Nov 13, 2017

    Hi Allen - not sure the issue you are experiencing is related to the update described in this thread.  Is this issue happening to existing sites?  Or new ones?  All sites?  What is the external sharing setting on these?

     

    Might be challenging to debug on this thread - please open a support ticket if the issue persists.

     

    Thanks,

    Tejas

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