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Robin_Sampson's avatar
Robin_Sampson
Copper Contributor
May 15, 2023

Unable to view or download pdfs

Hello, I have a number of pdfs in a SharePoint library that will neither open in browser or download - the message 'we can't open this file, something went wrong' appears. In the Windows Explorer download folder they are listed as 0 kB. Last time I checked on them over a week ago I was able to download them, although I couldn't view them in the SharePoint browser. Any thoughts on what I can do to resolve this? Ideally I'd like to have the option to both view them in browser and download them.

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  • Rahul-kumar's avatar
    Rahul-kumar
    Brass Contributor
    May 15, 2023
    Hi,Robin If you are experiencing issues with opening or downloading PDF files from a SharePoint library, follow these steps it will help u
    Clear browser cache
    Check pdf file permissions
    Test with a different browser
    Verify file associations
    Check SharePoint version and compatibility
    Check file integrity
    Contact SharePoint support team

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