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luvsql's avatar
luvsql
Steel Contributor
Feb 03, 2022

Unable to reconcile storage used according to tenant wide allotted space to what we actually use

According to the top-right tenant wide storage, we are almost full and are using 3,777 Gb of data and a link to buy more storage.   In the SharePoint Admin Centre, if we export the whole tenant, th...
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luvsql's avatar
luvsql
Steel Contributor
Feb 03, 2022
I have a ticket open with Microsoft. 4 days and no solution other than "the SharePoint Admin Centre is not accurate."

My issue is not with what storage we OWN or are allocated to use as a max. My issue is what we are USING.
regalchidi's avatar
regalchidi
Copper Contributor
Feb 03, 2022

Okay, Green, 

I had to go back and read the last paragraph of your query, you will like to know the sites that use the biggest amount of storage.

 

This is what I will suggest, 

Navigate to the SharePoint admin center (Modern Experience) and filter it with the largest sites and that should display the page in top-down of sites with the highest usage, after doing this you can visit the site itself to pick well-detailed storage metrics once you a site collection admin on the site.

As for the support request with Microsoft, I will advise you to write back to them.

Thanks 

  • coxygt's avatar
    coxygt
    Copper Contributor
    May 02, 2024
    I am facing a similar issue. I recently deleted 1.7TB data from a SPO site, the site was taken out of retention, files deleted from the Doc Libraries, 1st stage bin, 2nd stage bin and then the site put back into retention, the 1.7TB has never appeared as available storage, in an ongoing battle with MS regarding this but is costing as we have to purchase more storage until they look at this properly.

    • regalchidi's avatar
      regalchidi
      Copper Contributor
      May 02, 2024

      The reason the storage hasnt reflected on your tenant is because the files are not completed deleted from your tenant. You confirmed the site has retention policy applied to it, so it means that there is a preservation hold library on that site only the site admin can see under site contents. This library holds deleted data (deleted from 1st and 2nd stage recycle bins). You will need to remove the site again from the policy and access the library and purge out the files.
      This library can be accessed via Site contents or reconstructing this URL. https://<your-domain>.sharepoint.com/sites/<your-site>/PreservationHoldLibrary/Forms/AllItems.aspx

      Also, below accessing this location, you can confirm the existence of this library by going to storage metrics on the site.

      • coxygt's avatar
        coxygt
        Copper Contributor
        May 03, 2024
        Hi,

        Thanks for the reply, but I did state above that the site had been removed from retention before the content was deleted, from Doc Libraries, 1st and 2nd stage bins and then retention re-applied.

        I also checked the PHL and the content was not in there.
        Very confusing and frustrating in equal measures.

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