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Chih-Ang Lin's avatar
Chih-Ang Lin
Brass Contributor
May 23, 2019

Sorry, something went wrong: can't load the application on this page

Hello...hoping to get some assistance with an error reported this morning. An end user is unable to reach any of our newly created site pages within a Communications site. The site collection has bee...
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Colin Steger's avatar
Colin Steger
Brass Contributor
May 30, 2019
I have a similar error popping up in my tenant.

The user is using a Page Viewer web part to display a page from a Modern SP Team Site on a classic SharePoint publishing page. The error is only showing up in IE11, the iframe is working fine in Chrome.

I noticed if you switch the IE11 Document Mode emulator to Edge and reload the page this resolves the issue.

Chih-Ang - is your error only showing up in IE?

This method was working fine in IE and Chrome up until a couple of weeks ago.
  • Chih-Ang Lin's avatar
    Chih-Ang Lin
    Brass Contributor
    Jul 02, 2019

    Colin StegerFrom what I could deduct, after spending some time with the end user who was experiencing the issue, it would appear to be browser and/or operating system (OS) related. Until I was able to conduct a Skype screen sharing session with the end user, I was not aware that the person in question had Windows 7 and IE10 on their machine. After I cleared the end user's IE10 cache and reset the browser settings, IE10 still displayed the same error. However, Chrome started to work after the reset. It is also worthwhile to note that the end user in question had many legacy applications that depends on Windows 7 and/or IE10 so that is why they never upgraded their machine like the rest of the enterprise. I also suspect that the end user may be missing some updates on their machine, which could have also contributed to the issue at hand.

  • MichaelMartin1's avatar
    MichaelMartin1
    Copper Contributor
    Jul 02, 2019

    Colin Steger Colin Steger I have the same issue trying to display a news page on a SharePoint page - any ideas on how to correct?

    • Colin Steger's avatar
      Colin Steger
      Brass Contributor
      Jul 15, 2019
      MichaelMartin1 are you using a custom master page on your site? I traced the issue back to a line of code in our master page that was forcing the pages within that site collection to open in IE10 doc mode.

      <meta http-equiv="X-UA-Compatible" content="IE=10" />

      Changing this to Edge seemed to have resolved the issue <meta http-equiv="X-UA-Compatible" content="IE=Edge" />

      • Voois's avatar
        Voois
        Copper Contributor
        Sep 06, 2019

        Colin Steger 

         

        Hi was this issue ever solved? We've got the exact same situation.

        It just doesn't load the modern Sharepoint pages. The older ones are working just fine.

        The issue occurs in Chrome, IE, FF and Edge.

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