Forum Discussion
Site Owner gets blank Site Contents and Files Not Found?
I have a user that is in the owners group for a site, but starting last week she started seeing the Site Contents page as just blank (header, but no content). If I send her a link directly to a List page, which she needs to update, she gets only "Page not found". She can see the homepage of the site fine.
I have tried removing her permissions and re-adding her. I have had her log in and log out and clear cookies. I created a test user that has the exact same permissions and with that user I can see everything.
What else can I do? This is a senior person in the business who is not going to have the time to get on a support call with Microsoft and without being able to replicate it myself, I don't think it would do any good for me to open a ticket myself.
4 Replies
- Agree with Kevin, just add them as site collection admin. Assuming there isn't a bunch of subsites they shouldn't have access too.
Thanks everyone for the tips. Making her a site administrator didn't affect anything. She works in a different office but next time she's here I'm going to get on the machine myself and see what I can figure out.
cprothero How is the users internet connection? I've noticed that happening periodically when there's not enough bandwidth - specifically on the Site Contents page.
Have you tested in different browsers? If this is SharePoint Online, does the user's account still have its Office 365 license applied?
Have you tried adding this user as a Site Collection Admin instead of just to the owners group?
