Forum Discussion

C Edwards's avatar
C Edwards
Brass Contributor
Apr 21, 2018

Site Collection error “We're still working on it and it might take 24 hours.”

Hi All,   We are using SharePoint Online (Office 365). Yesterday afternoon I deleted the root site collection (https://OurCompany.Sharepoint.com) and recreated it using the publishing portal templa...
office 365
sharepoint
SharePoint Online
SharePoint Online Admin Portal
C Edwards's avatar
C Edwards
Brass Contributor
Apr 21, 2018

That's a very stupid reply.

 

If Microsoft did not want you to delete the root Site Collection they would have either stopped you from deleting it (unable to select and then delete it) or they would have given a warning message. I have deleted many root Site Collections in the past and not had this issue. There is nowhere on the internet saying you should not or can not delete the root Site Collection.

 

 

jcgonzalezmartin's avatar
jcgonzalezmartin
MVP
Apr 21, 2018
Is as stupid as your answer to my comment and also the fact you have deleted the root site collection of many SPO tenants...it's also very stupid delete the root site collection to re-create using a publishing template when you can achieve the same in the former root site collection just enabling the publishing infrastructure features at the Site Collection and site level...and finally it seems you are not very aware of all the out of the box features you have in SharePoint what is also quite stupid....good luck with your issue
  • C Edwards's avatar
    C Edwards
    Brass Contributor
    Apr 22, 2018

    Like most companies we wanted a fresh new root site collection with no data. When we created the new root site collection it showed the publishing portal template as an available template. The issue is you cannot use the publishing portal template as the root site collection template. Microsoft should clearly state you cannot use the publishing portal template. even better remove it when creating a root site collection.

     

    We now are back up and running with no help from your very, very unhelpful replies. 

     

    • jcgonzalezmartin's avatar
      jcgonzalezmartin
      MVP
      Apr 22, 2018

      Glad you were able to solve the issue by yourself...AFAIK, the root site collection in any SPO tenant has no data so not sure what you mean by "a fresh new root site collection"...the site collection has not any kind of data...if you mean the template applied by Microsoft does not what you need, this is a different story. Being said that, I would like to know how you would advice your customer or your company to solve issues related to deleting root site collection in a SPO tenancy bearing in mind that Microsoft trends to release stuff to that root site collection such as the SPO landing page from where each user can see the list of sites he has been frequently using, create new sites or just news...have not tried myself to see what happens if I delete the root site in regards of the Home page because most companies are agree to create fresh site collections under /sites path

      And last but not least, I recommend you to be more polite and less rude when someone tries to comment on a problem you can have when dealing with Office 365. This is a free community to get help, share experiences and problems and where respect is an important element...so if a comment does not help, simply say: I does not help.

      • Vassilios Pallis's avatar
        Vassilios Pallis
        Copper Contributor
        Jun 08, 2018
        See this to learn something
        https://social.technet.microsoft.com/Forums/en-US/bb8e165b-df47-457c-af87-a02754b4c982/spo-root-site-recreation?forum=onlineservicessharepoint

Resources