Sharepoint/Power Automate Issue

Hey guys, 

I am really drawing a blank here and I am hoping one of you fine people can help me out. I am an IT Manager at a small business, around 60 to 70 people. Everyone is remote and scattered about, so there is not much face-to-face interactions. Due to this, keeping track of all the incoming requests and incidents gets a little tedious because I am the only one that monitors anything. My idea was to try use sharepoint as a ticketing system of some kind to monitor requests and incidents that come in. I setup a Power Automate Flow to Create a Sharepoint Event when the IT inbox receives an email. Funny thing is, we have 2 emails 1 is MSI and the other is @asc****. The issue is that the IT Inbox receives email from @asc just fine and creates the event in Sharepoint, but it will not receive emails from MSI at all. Now, do I need to create 2 different workflows for this or is there a way to make this work without too much headache? Any info would be much appreciated.

Don Murray