Forum Discussion
Sharepoint Teamsite owner can't edit the files that he is owner of.
Dear community,
We are facing an issue with sharepoint online where a site owner can't edit the files (tried on 2 excel files) that he uploaded himself, permission inheritance is turned on. file is not checked out by any other user. this happens while other users with a lower permission set(site members) can edit the file
When he opens the file this above is what he sees (translation is: "Read-only" you don't have permission to update/edit this file)
In addition when he opens the site URL and tries to create a new file, he doesn't see the option for creating any sort of file (normally you have the option "new word file, new excel file" and so forth..) he just has the option to create a folder(see below):
Troubleshooting steps that we’ve taken:
- checked, removed, and reassigned permissions.
- Removed user from the team and added him back as owner(teams admin console)
- Removed all the cached credentials from the pc so the user needs to login on the apps again (which doesn’t make any difference since the user is not able to open the file on a web browser which he already logged in with his correct account)
- Removed him as owner and added him as member, didn’t make any difference.
- Shared the document with a link still the same issue
at this moment I'm out of ideas, any help/idea can be useful please don't hold back.
I appreciate your ideas and participation in this thread.
- Hello,
Could it be that this user's account was deleted in the past and re-created?
Faced something similar to this the old user ID was present on the site, and I had to remove it manually
I realized after using the Help Wizard in the admin panel, it will try to diagnose and inform what is happening, so I would give it a try
So you can go to Support -> Help & Support and use these
"Unable to access Teams Files"
and
"Unable to access files shared in Teams chat"
and fill the information and wait for resultsAndresGorzelany
Hello there Andres,
The user hasn't been removed an recreated, this issue appeared 4days ago without any changes to the site, team or user permissions.
I tried your suggestion it didn't find any issues:What's more frustrating is that he can do everything to the file such as copy, move, remove and..... except editing.
- If you use the "Check permissions" on this library, what's showing for this particular user?
