Forum Discussion
SharePoint Search Result Blocks appear inconsistently when same search performed repeatedly
Hello all, I am setting up search in SharePoint Online for my client. We have added a couple of Result Sources of the OpenSearch type which point to Bing to allow results from two public-facing ...
Thanks for your reply. I haven't tried a new search center, but I can see the intermittent behaviour from within the Search Admin pages, from the test function in the query builder popup. If I repeatedly test the same query from within there I get a different response - either zero results or the correct results.
I'm not sure about it being a timeout as the empty results sets are just as instantaneous as the successful ones.
I think a support ticket might be the best way forward.
I'm not sure about it being a timeout as the empty results sets are just as instantaneous as the successful ones.
I think a support ticket might be the best way forward.
Could be that each test is hitting different servers and that the rules have not synched correcectly to all servers. Have you tried to open the rules and re-save them?
Hi,
Yes, I figured that something like that might be happening.
I opened and re-saved the rules, and left them over the weekend, but was still facing the same problem.
So I deleted the Results Sources and the Query Rules, waited until I was not getting any OpenSearch results on the search results page, and then recreated them all. Immediately I am getting the same problem, with results variously coming from neither, one or both of the results sources.
One thing: now, when they do appear, the headings on the results blocks are correct, so it appears that part of the problem has been resolved.
- Have you tested if you bring in results from SP in the block instead of OpenSearch?
- Thanks for the suggestion- I have just opened a support ticket so don't want to make further changes to the setup. The SharePoint results are always being returned perfectly, although I haven't tried them in a results block.
However, when I added a new Search page directly querying one of the OpenSearch result sources then I did see the same inconsistent behaviour in the results - so I don't think it's a problem specifically caused by using Results Blocks.