Forum Discussion
SharePoint Search Down in my Tenant
We discovered last week that our People Search index had a problem and was only producing 35 out of over 700 entries that should have been there. We discovered a day later that the Document Search wa...
From what I understand Premier support doesn't guarantee any quicker problem resolution only response time SLAs. The issue here is the fact that Microsoft can't correct the actual issue from a technical perspective. According to what I have been told the issue has been escalated and is impacted a lot more tenants than just my company. Paying Microsoft a small fortune to provide a "middle man" to tell me that my issue still is not fixed never seemed fiscally responsible unless I misunderstand the value that premier support can add. If I do, please clarify.
Sorry but I don't agree...if this is an issue impacting several tenants and it's an issue already identified, I'm 100 % sure that Microsoft is going to solve it and they have the right people to do it...you can find many samples here where Product Managers are always watching at problems reported and they inform us they are working on a fix to those problems and when we can expect to have solved....coming back to your problem, you might just contacted with the wrong support guy because if the problem is there and needs to be fixed, they have to escalate to engineering so they can say when a solution to the problem can be expected. In regards of premier support what I would expect from them is a short response time to problems and issues reported (you have a dedicated team / guy to you) and a quick escalation of any issue to the engineering team...just my two cents