Forum Discussion
SharePoint Online Quick Launch doesn't change when site changes.
Hi, In SPO, using the modern UI, and Private sites. We are having a problem with the Quick Launch not changing when the site changes. This behavior is not consistent, but it is truly confusing the...
- I would also look into submitting a ticket to Microsoft in case. See if you can replicate the issue, and show it, recommend a video like I did in my linked post, to help them see the issue, also post it here incase Steve Zhang see's this and can respond.
Thanks, Christopher. I look forward to getting this fixed. It's driving my users batty, and the President is expecting me to fix it quickly (of course!) but I expect there's not much I can do about it on my end.
I would also look into submitting a ticket to Microsoft in case. See if you can replicate the issue, and show it, recommend a video like I did in my linked post, to help them see the issue, also post it here incase Steve Zhang see's this and can respond.
- I think I've done it. Ticket 10745853 started. MS is reproducing and aware of this thread.
Good times! ;-)
Thanks for all your help, Christopher, and especially for helping me to confirm I'm not crazy (well, about this, anyway). - Do you know how I can submit a ticket to MS? The only "support" option I end up with is asking me to pay -- Sorry, I don't pay anybody to debug their software for them.
We're an Enterprise E3 client. I expect there is a method for doing this, but it's far from clear or intuitive.- Should be a request support link on the admin portal. Under support menu > New Service Request
I've attached a hastily created video (no audio, sorry) of the issue. It's easy to see the Quick Launch context doesn't change until you do something significant on the page, causing a refresh of the whole thing.
- Quick workaround: If the context is wrong (or questionable) refreshing the page (F5) performs a full reload and the context is updated correctly.
- Yup, same issue I had with the cog wheel and those settings keeping old context. I just reproduced the same issue very easily. Make sure you report this to support ticket and post it here. Hopefully someone can get on checking into this.