Forum Discussion
SharePoint Online Quick Launch doesn't change when site changes.
Hi, In SPO, using the modern UI, and Private sites. We are having a problem with the Quick Launch not changing when the site changes. This behavior is not consistent, but it is truly confusing the...
- I would also look into submitting a ticket to Microsoft in case. See if you can replicate the issue, and show it, recommend a video like I did in my linked post, to help them see the issue, also post it here incase Steve Zhang see's this and can respond.
I've had this issue with the cog wheel awhile back and reported it as a bug and it got fixed fairly quickly. It's something with how they are improving performance with page caching but I've seen this happen frequently with the context not changing. Let me see if I can find the post, and I'll see if I can mention people in that post to see if they can look into this issue as well.
Thanks, Christopher. I look forward to getting this fixed. It's driving my users batty, and the President is expecting me to fix it quickly (of course!) but I expect there's not much I can do about it on my end.
- I would also look into submitting a ticket to Microsoft in case. See if you can replicate the issue, and show it, recommend a video like I did in my linked post, to help them see the issue, also post it here incase Steve Zhang see's this and can respond.
- I think I've done it. Ticket 10745853 started. MS is reproducing and aware of this thread.
Good times! ;-)
Thanks for all your help, Christopher, and especially for helping me to confirm I'm not crazy (well, about this, anyway). - Do you know how I can submit a ticket to MS? The only "support" option I end up with is asking me to pay -- Sorry, I don't pay anybody to debug their software for them.
We're an Enterprise E3 client. I expect there is a method for doing this, but it's far from clear or intuitive.- Should be a request support link on the admin portal. Under support menu > New Service Request
I've attached a hastily created video (no audio, sorry) of the issue. It's easy to see the Quick Launch context doesn't change until you do something significant on the page, causing a refresh of the whole thing.
- Quick workaround: If the context is wrong (or questionable) refreshing the page (F5) performs a full reload and the context is updated correctly.