Forum Discussion
SharePoint Online Page author user satisfaction survey questions
I have the same concerns. Our users see the Office 365 service as being managed and supported internally. Therefore, they would perceive any survey as being instigated by the internal IT admins.
Most companies, I would have thought, already have processes in place to get feedback from their end users, which is then consolidated and added to the appropriate UserVoice channel.
We can put out comms to our users that will explain the survey and what information they should and shouldn't share, because it is external, and I'm sure Microsoft will will gain some "interesting" insights from going straight to the end users. However, the feedback could be skewed because of how features have been implemented and configured by us, rather than how it would work if set up differently.
I just hope that the input from the surveys is fed back into UserVoice somehow, so that we admins get a view of this.