Forum Discussion

Brass Contributor

Jul 19, 2017

SharePoint Online message "Couldn't find a program to open this document".

In SharePoint Online when I try to open a document in word, for some of the documents it gives error message as shown below. This happens only on a handful of documents. Appreciate any ideas to troub...

SharePoint Online

Vivek Jain

Brass Contributor

Jul 20, 2017

Thanks. To answer your questions.

(1) IE-11
(2) Office-2016
(3) .docx

Over the course of various attempts, now it looks like it happens when I run IE with extensions off. If I turn the extension on, I get into other issues where the IE-11 is not able to open the SharePoint site itself. I have to play around with the IE add-ons and turn-on and off as needed.

Vivek Jain

Brass Contributor

Jul 24, 2017

Just for the notes, following are my add-ons. As you can see only add-ons enabled are the Microsoft ones. I haven't yet figured out the ones causing issue. If I figure out, I will post it here...till then will mostly be working with work-arounds like downloading the document and uploading back etc.

Vivek Jain
Brass Contributor
Jul 25, 2017
Disabling the following add-ons (all three were active) solved the problem for the time being.