Forum Discussion
SharePoint Online Highlighted Content Empty for NEW users
- Nov 09, 2019
Dennis Haxe This topic can be closed caused Microsoft send me this answer:
As I mentioned on the phone today, I tested on my end and I also discussed with the SharePoint Online Escalation team: we had the same behavior for non-First Release users, they couldn't see old posts. We did some more research and the users who are not added in the First Release program are not supposed to see all SharePoint Online features, including old News Webpart posts. The users can only see the posts created after they were granted permissions on the Site Collections. The only option is to add these affected users in the First Release program and the old posts will be available for them as well.
In regards to this behavior, the Product Engineering team does not consider this to be an issue, as the non-First Release users do not have access to all features and it is expected for them not to see the posts. There are no plans to change this in the future, until, of course, the First Release will be pushed for all tenants. For now, the customers are free to choose whether to engage into this program or not.
Andrew Hodges THanks for your answer.
The structure is as follows:
- Root Site (Hubsite)
- Site collection A
- News
- SIte collection B
- News
- Site collection A
The Hubsite has a Highlighted content web part which shows the pages with a specific 'term'.
The Hubsite also has the news web part which shows the news whithin the hubsite.
Both are empty for new users.
- Andrew HodgesNov 01, 2019Bronze Contributor
Hi Dennis Haxe ,
To prove it is a search issue try searching for the news items as you and then try it for the new users. If they get no results then you have narrowed it down. Out of the box as you would expect they should be able to find the news articles in search.
If it is search then, probably a ticket to Microsoft would be the quickest way to solve the issue.
Andy
- Dennis HaxeNov 01, 2019Brass Contributor
Andrew Hodges I can find the news articles with my account but not with the new account. I will create a ticket.
- Nov 02, 2019After 15 minutes does the new user account populate it does it stay blank?