Forum Discussion
SharePoint Online Extranet Site - One External User Unable to Access
I set up an Extranet site to share certain documents with a group of people who are all on the same domain as each other. Users are first added to AD as guest users, then invited to the site. This ha...
Hi Lynette Sawyer ,
It could be a number of things:-
1. The user is trying to login with the wrong account.
2. The user is clicking Microsoft account rather than organisational account.
3. They have forgot their password.
4. That particular user isnt licensed for Office 365 - I have had this before.
How are they supposed to login Microsoft or Office 365 account?
Best advice I could give you to cut through everything is to jump on a call and see what they are doing via screenshare and see the error message they get.