Forum Discussion
SharePoint Online - spreadsheet checked out to user shows as read only for that specified user
Kateraid did this issue get fixed in your environment.
Mahendra Ranaweera no, not yet. I've been working with Microsoft. They've been trying to pull logs of the issue occurring, but the log tool they're using keeps shutting down before we can complete the exercise on Chrome. Their log tool works on the other browsers, but the other browsers are sporadic with the issue and we didn't happen to experience the issue on the other browsers while they were running their log tool, therefore they've advised since we can't recreate the issue in the other browsers while their log tool is running they've concluded this is not an issue on non-Chrome browsers. I have screen captures of the issue occurring, and the MS team members have witnessed it happen while on screen share sessions with me, but because they can't capture a successful log they tell me their tech support team can't do any research on the issue. At this time they've told me to avoid Chrome, which is problematic for my company for a variety of other reasons. To say I'm disappointed is putting it lightly. After a few of my company's big projects wrap up & I have more availability from other team members, I'm planning to leverage another team member to see if they have better luck running the Microsoft log tool while recreating the issue in chrome so we can capture a successful log. I spent several hours over multiple ph calls with the MS tech support group and every time we tried this on my computer their log tool crashed. I'll update this post again when we get to that point.
- KateraidMar 08, 2022Brass Contributor
JSHEP73 I spent hours on the phone with Microsoft and in the end they said two things would fix the issue: (1) use their MS Edge browser, and (2) wait up to an hour after the item has been checked-in before someone else tries to check it out. When these two things were followed in testing, the issue could no longer be recreated. On my side, we don't use the Edge browser (we use Chrome) and it's not always tenable to wait an hour for someone to check out the spreadsheet again so this was painful for us for a while. Having said this, this issue hasn't come up again for us in months so I assumed some enhancement in one of the windows patches helped.