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This_Mike_Anderson's avatar
This_Mike_Anderson
Copper Contributor
Apr 20, 2023

SharePoint Online - Settings Gear missing from multiple tenants

Today April 20, 2023 every client tenant I have checked this morning is missing the "Gear" icon for settings in SharePoint Online. Anyone else seeing this issue. I heard that going to ".../_layouts/1...
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SharePoint Online
SpiShane's avatar
SpiShane
Copper Contributor
Apr 20, 2023
I see others are having issues with the Gear; same as us. However ours worked until just recently which appears when others are getting them back. Additionally we noticed the search in SharePoint Online doesn't seem to be functioning, though I don't see anyone else mentioning that.
This_Mike_Anderson's avatar
This_Mike_Anderson
Copper Contributor
Apr 20, 2023
Good point...although the first observed issue was the "Gear" - there is other service degradation - I am seeing other problems in SharePoint Online. In fact, it appears there were issues starting to emerge a few days ago. You are not alone, others are also reporting degraded service across the SharePoint Online service from not being able to get to sites or other content and other issues. I'm seeing an issue with just the login.microsoftonline.com where I am not seeing any of my Apps
  • Jamie Zingaro's avatar
    Jamie Zingaro
    Copper Contributor
    Apr 20, 2023

    This_Mike_Anderson - We discovered a workaround - access the site pages URL directly.

    https://YourDomain.sharepoint.com/sites/YourSite/SitePages/Forms/RecentChanges.aspx

     

    • ganeshsanap's avatar
      ganeshsanap
      MVP
      Apr 20, 2023

      Jamie Zingaro This_Mike_Anderson SpiShane Christine2000 TStrutt 

       

      This is an issue from Microsoft end effecting few of the Microsoft 365 apps or services. 

       

      Check my response on this thread for more details about this incident and latest updates: SharePoint Settings Gear Missing (screenshot of incident details & update included for users who don't have access to M365 admin center).

       

      Hopefully Microsoft will resolve this issue soon and roll out SharePoint SharePoint update with fixes to all the SharePoint tenants.

      Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.

      For SharePoint/Power Platform blogs, visit: Ganesh Sanap Blogs

      • cjclaroUAU's avatar
        cjclaroUAU
        Copper Contributor
        Apr 20, 2023

        ganeshsanap I see Mark as new, but where is Mark as Best on here?

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