Forum Discussion
Sharepoint online - Read only on web, Read & Write on the App
Hi Everyone, Our company has a 365 subscription with SharePoint online, in the past I had an issue with a user that was able to edit documents online but when he opened the same file with the App...
I have run into similar issues with Excel files when a user has their folder or document library synced to their desktop. See the delete cache options, but first stop syncing the library from OneDrive desktop settings. If it's not synced to the desktop this may not be the issue. https://support.microsoft.com/en-us/topic/files-needing-attention-faq-5c944ab8-1dd5-44f3-9dc6-9cd35846f8ab?ui=en-us&rs=en-us&ad=us
- Hi Rocio,
Thanks for the hint! I'll check this on monday with the user.
Cristian Update:
The user did not have synced any SharePoint library except her personal folder wich she do not use and not want so I took the opportunity to uninstall OneDrive completely from her computer, of course this did not resolved the issue but thank you anyway.
Cristian
- Resolved! I've contacted the Microsoft support and the technician guided me to activate under the user's license the component "Office for the Web", which wasn't active, after 15 minutes the issue was resolved.
