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Kelly_Edinger's avatar
Kelly_Edinger
MCT
Feb 06, 2020

SharePoint News not showing up in search results

We have several SharePoint Online sites with News, all but 1 is showing up in search results. Searching for any word in the News title from this site returns nothing, this includes from the office.co...
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SusanHanley's avatar
SusanHanley
MVP
Feb 08, 2020
This may seem obvious, but have you verified that each one of the News pages on the site is published? I have seen issues like this before and the answer has always been “oops!” To make sure, be sure that you are showing Version in the view of the Site Pages library. If the version doesn’t end in .0, the page is unpublished. If it starts with 0 then the page has never been published and will only be visible to Editors on the site in the News web part.
  • Kelly_Edinger's avatar
    Kelly_Edinger
    MCT
    Feb 09, 2020

    Hi SusanHanley - thanks for jumping on the thread - I hadn't thought to check that but hey have been published. I'm getting close to opening a help desk ticket because it just seems so strange.

    • Mikael Svenson's avatar
      Mikael Svenson
      Iron Contributor
      Feb 10, 2020

      Kelly_Edinger If you navigate to the affected site and search:

       

      • Can you search from the site front page search box and find the news article?
      • Can you search from the Pages library and find the article by a name in the title?
      • Is the page promoted as a news page, and not just a regular page?

      If you are a bit powershell savy I'll be shameless and plug my recent book on troubleshooting:

      https://www.amazon.com/Troubleshooting-Search-SharePoint-Online-solving/dp/1080506411

       

      Basically a lot of steps I used before as a consultant to go thru before filing a support ticket.

       

      Technically I can explain why you see it in the query box and not results themselves, as they have different logic behind them. It's about files/pages you have used/visited before.

       

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