Forum Discussion
SharePoint modern, new news page breaks news webparts unexpectedretryableerror
Jenny Bruce and hannahmayes and Lee Stevens
A month after this post I posted again, with more details and to try and drum up more interest in my problem.
Eventually that new thread lead to me figuring out what a solution. See the last post of the following thread:
https://techcommunity.microsoft.com/t5/sharepoint/sharepoint-modern-news-webpart-quot-something-went-wrong-quot/m-p/1351835The problem was being caused in our case by "Two Search Schema managed properties with the same names or alias."
I hope this helps
Hihannahmayes and Dorje-McKinnon
I recommend you log a support ticket with Microsoft for this one (you'll need to have appropriate 365 Admin centre privileges to do this so you may need support from colleagues if you don't).
I'm not sure if you're using new Home site or if issue is happening on a standard Communication site? I'm not seeing this error in my tenant (Australia), but I'm not yet using the new Home site.
Over the last couple of years I have seen functionality in News web part break following new features being released. After raising a support ticket the techs were able to replicate and resolve problem.
In your support request, be as clear as possible about the problem and include screenshots/detail steps.
Thank you Jenny Bruce and Dorje-McKinnon
I followed Dorje's and Mike Lees suggestions, however both crawled properties were present and there was no new managed property using “AuthorOWSUSER” as an alias.
So I logged a support ticket and received a same day response, impressive! They ran a backend sync and the problem resolved.
Again, thank you for your replies as I wouldn't have resolved it as quickly without your suggestions.