Forum Discussion
Sharepoint missing - how to get support?
Thanks Rob, but as my screenshot of the Admin Center shows, I am only given a single option for contacting support, that being a non-existent telephone number. Whilst my screenshot shows me having approached via Licensing, I get the same if I go direct via Support in the LH menu.
Actually it's just gotten worse - I can no longer get into the Admin Center with this account. After entering my credentials, it gives the following:
If I click the "Service Request" link, the browser goes into some sort of infinite loop whereby it releatedly tries contacting the server, and eventually it gives up with a "request blocked" message.
That is quite bizarre. I found two more links for you that should help.
Customer service phone numbers - Microsoft Support
Let me know what happens!
-Rob
After numerous attempts I finally got someone on the consumer support team to get me through to the business support team, and I have a support ticket with them. Their best guess so far is that I was using some free licence (that much I can confirm - I've never paid for this) which for some reason expired. They're not sure what licence it was (and I don't know - I created this site years ago and I haven't needed to touch anything on the licensing side since) but they have told me that if I want SharePoint I need to pay for a Business Basic licence. I have asked whether doing so will retrieve my SharePoint site, because that's my only motive for paying. They're trying to figure that one out for me.