Forum Discussion
YvonneP
Jun 26, 2020Copper Contributor
SharePoint isn't available at our office network for "random" time frames
We have this issue since nearly 2 years now and changed a lot in our infrastructure, got a new firewall, new switches and better bandwith, but it stayed the same. We noticed that those errors don't ...
Andrew Hodges
Jun 28, 2020Bronze Contributor
- During the fallouts, we noticed long TCP Keep-Alive and Retransmission sequences while monitoring with wireshark
Is that for all sites/traffic or just SharePoint? What does network utilisation look like at this time?
Check the Microsoft 365 usage reports in the admin centre and check if anyone is syncing large amounts of data/number of files for SharePoint or OneDrive. Do you tell you users to sync document libraries as a default or only the files they need?
I had a query the other day where the customer had 1 document library, 300GB and 320,000 files and all user were syncing the data and it was killing every laptop. They were doing this because they always used to have every file accessible in file explorer.