Forum Discussion
Sharepoint Home showing incorrect activity info
I never noticed before, but one of my users recently pointed out the activity info on Sharepoint home was incorrect. I was suprised to see she was right. Sites I have never opened show me having opened certain files. Sites I have opened show me having read/opened files I have not opened. It even shows sites in my frequest list which I do not remember ever opening.
The 'modified' entries seem to be reliable but the 'read' entries are not.
Has anybody else experienced this?
Example of false entry
Still seeing this issue as of 12/1/2021. My recent activity shows that less than 1 hour ago, I opened a file that I have never seen before in a SharePoint site I wasn't aware existed at my company. Was a ticket ever opened with Microsoft on this? Mijanou Bishoff
- amyl1 we did open en ticket but nothing came of it. The logs said it was viewed, so it must have been viewed. We don't use any third party tools that could explain this. But we stopped getting questions about it and I stopped noticing it as time went by. So i didn't push it further
Hi Mijanou Bishoff - I just noticed this in the SP mobile app this morning. It's showing I somehow accessed a bunch of files back in 2015 - I've only been at this company for 3 months and I've never heard of the sites or files.
- Some of our users are reporting this same issue, and for example one of the users has a bunch of sites and files listed under the ’frequent sites’ which she has not explicitly visited/viewed and the time stamp for all is 23 hours ago. I mean it shows ”you viewed filename.xxx 23 hours ago” for all the files. Obviously this is very confusing for the users if they have not opened the files. What can cause this, did you get any response to your MS support case?
I'm having this issue as well and I feel like I'm losing my mind. Has there been any resolution to this?
I found that everything that creates a thumbnail of the document will cause it to be logged as previewed. This includes SharePoint web app and ALL Microsoft phone apps.
Following as I am experiencing this too...
I'm experiencing the exact same issue. Any updates/results so far?
That's very strange - I haven't seen that before. I would suggest that you submit a service incident with Microsoft to have support begin investigating.
- Alina Skarbovsky
Microsoft
Adding some folks Dave Cohen (US), Vidya Srinivasan.
Mijanou Bishoff please open a support ticket for this, since we'll need to get your logs to dig into this issue - not one that we can troubleshoot over the forum.
Is there any fix for this yet? we are experiencing it also it has caused a few issues as some personal information is showing as viewed but hasn't been.
We have since moved anything sensitive to folders with special permissions but it has sown a seed of doubt in with the company that sensitive information isn't protected.
