SharePoint Home Page - Modern Search Promoted Results

Thanks Geir-Magnus Pettersen for letting us know.

I've done some testing:

- After adding a site level or tenant level Query rule and promoted result I have to wait more than 12 hours for them to appear when the query term matches the promoted result keyword exactly.

Microsoft: is there any way to speed this up, it makes being responsive to the business a bit hard.

- I tested the following 

     - a site level query rule and promoted result. Called "Sustainability site", keyword sustainability, links to site specific sustainability information

AND 

     - a tenant level query rule and promoted result. Called "Sustainability tenant", keyword sustainability, links to organisation wide sustainability information

When I search at the site level for Sustainability, both promoted results are displayed (after 12 or 24 hours). With the tenant promoted result above the site one. Same when I click the Organisation link.

Is this how the query rules and promoted results should be working together ?

My way of managing this at present is to only maintain a list of query rules / promoted results at the Tenant level so that I don't have multiple locations to maintain.

Does anyone have a suggestion on other ways to manage promoted results ?

Geir-Magnus Pettersen 

Promoted results registered on the site level is now available in team sites, comm sites and hub sites.

HIRobin Thakur 

When you search from a teamsite by default the search results should be scoped to that teamsite only. Promoted results will not show up on the team site scoped search page.

If you click on the Organization search breadcrumb you should be taken to the tenant wide scoped search results and this should also show the Promoted results that are registered on the tenant level.

We are still working on showing Promoted results on the site level where Promoted results registered on the specific site will show when you are searching scoped to a site. Hope this will roll out in the coming month.

Do you see the expected behavior where the promoted results are shown when you upscope search to Organization?

There is also the option to change search scope from scoped to a site to the organization level. This is explained in this thread 

Hi Geir-Magnus Pettersen ,

Thank you so much for getting back to me so quickly.

One clarification : when you say the "all tab searching all of sharepoint / organisation", I'm pretty sure you mean "modern search, Organisation selected, All tab"

https://<mytennant>.sharepoint.com/sites/Test-1Widget/_layouts/15/search.aspx?q=<search term>

GOOD NEWS

This morning when I got in and saw your response , I tested a Teams SharePoint site search in our tennant and it is now showing a best bet I put into the Admin level
https://<mytennant>-admin.sharepoint.com/_layouts/15/SearchAdmin/listqueryrules.aspx?level=tenant&SourceId=<ourcode>

QUESTION

In classic search when a new Query Rule and and Promoted Result (Yes Dean_Gross , you're right I've been around too long and was using very old terminology) is added it appears in Classic search results almost instantly.
Is there a time delay between when a Query Rule and Promoted Result is added at the <mytennant>-admin level, and when it shows up in Modern search ?

A small thing, but for for those of us who have been around for a while something to watch out for.

Again Thanks to you both for getting back to me so quickly.

Hi.

Dean_Gross is correct. Currently you do not see promoted results other places than the all tab searching all of sharepoint / organization.

We have however implemented showing promoted results for teamsite / communicationsites recently. This I will make its way to prod in the next couple of months. So soon we will be able to satisfy your scenario Dorje-McKinnon 

Hi Geir-Magnus Pettersen and Dean_Gross for your input on this.

I've just read

https://docs.microsoft.com/en-us/SharePoint/differences-classic-modern-search

BUT ....

I have created a Query rule in the SPO Admin center
https://<mytennant>-admin.sharepoint.com/_layouts/15/SearchAdmin/listqueryrules.aspx?level=tenant&SourceId=<ourcode>

The search page returns https://<mytennant>.sharepoint.com/search/Pages/results.aspx the Query rule best bet I've created - tick.
BUT

In a modern SP Team related site , when I do use the same search terms, and then click the "Organisation" link on the results page I DO NOT see the query rule I created at the SPO Admin center level.
https://<mytennant>.sharepoint.com/sites/Test-1Widget/_layouts/15/search.aspx?q=search%20term

Could someone explain why , and update the article mentioned above to be more clear so that everyone is better off :-)

My goal is migrating all my Query Rules to one place, where they will appear in Classic OR Modern search results (if they are scoped to my entire tennant).

Te reason I've chasing this is that an inconsistent user experience of search means my users loose trust. In some cases it has taken years to regain that trust.

Here is the first promised article regarding classic/modern search. Also talks about promoted results in modern search.

https://docs.microsoft.com/en-us/SharePoint/differences-classic-modern-search

We currently only show promoted results registered for the tenant enterprise search center on the upscoped global sharepoint All vertical.

Do you get the promoted results if you upscope the search from your site clicking the SharePoint link like this:

We are both working on an improved system for promoted results and will write documentation for the current behavior.

Another option is for communitcation / team and hubsites to also add promoted results for the site scoped All vertical so that promoted results for the current site always are shown. Are promoted results on site level a widespread practice among customers or are most promoted results registered on the tenant search center level to your knowledge?