Forum Discussion
SharePoint Home Page - Modern Search Promoted Results
MicrosoftHi!
We do show promoted results / best bets that has been configured on the enterprise search center of a tenant.
If you have configured the promoted results on the enterprise search center and do not see them in the search results page it would be interesting to figure out why this is happening.
Has this not been working all along on the modern search experience or did it stop working recently?
If you are familiar with looking at network requests you should find the best bets query that is issued by searching for suxrid=ms-oil-datasource-bestbetDataSource in the browser network tab.
Geir-Magnus PettersenIt works when the query rule is configured in the SPO Admin Center but not when configured in a site collection or site. This type of inconsistency is very frustrating. I cannot find any documentation that describes this limitation. It appears to be a bug and should be fixed.
- Geir-Magnus Pettersen
I can understand the frustration, and we are working on consolidating the promoted results from all sites in a tenant, but currently only promoted results from the search center site will be returned in modern search. But this is an issue that we are aware of and are looking into.
There are no currently no official documentation that I am aware of for this. I will verify this with the rest of the team and come back on the subject.
- Thanks, it would be very helpful if the documentation that tells users how to create query rules was updated to explain the limitations. We spent many hours trying to figure out why it was not working, only to finally discover that what we were trying to do was not possible. My customer is quite angry, and has every right to be upset about this.
- Geir-Magnus PettersenSorry to hear that!
Lets try to fix this by writing a clear article on how the current behaviour works.