Forum Discussion

Eric Adler's avatar
Eric Adler
Steel Contributor
Jul 10, 2019

SharePoint Guests are Prompted for Login?

We have all the setting open wide for sharing content with external partners.   Recently one of the main sites is now requiring users to login. As guests, they haven't had to do this before.    I...
SharePoint Online
kevinmckeown8's avatar
kevinmckeown8
Steel Contributor

This sounds similar to what happened to one of our external users last week. A SharePoint folder was shared with the user via "Share with Specific People" and he received the invitation email as expected.

 

When the user clicked the link in his email to access the folder, he was asked to enter his email, then when he entered his email it says "Sign in to your account and we'll give you access immediately". He clicks Next, sign's in, but then is given a message:

 

"That didn't work:

We're sorry, but "xxxx" can't be found in the "my company's" directory. Please try again later while we try to automatically fix this for you."

 

We tried having him use an Incognito session, but it took him through the exact same steps and produced the same error. 

 

I tried removing his external/guest account from our Azure AD and SharePoint and then add him again, but it kept giving him the same issues. 

 

So far this is the only external user we have encountered this issue with.

Eric Adler's avatar
Eric Adler
Steel Contributor
Jul 17, 2019
exactly what happened with us. my 2 external users did use a work email address, not a personal one. adding them to the new guests' section and then giving them access to the resources they needed worked. They had been working fine for a long time. I am hoping this isn't going to happen to all of our guests. It can be very frustrating for the guest and of course my customer. I was lucky to have guests that were helpful in working with me. That isn't usually the case.

Resources